Hempshopper FAQ

Frequently Asked Questions – Knowledge Base

How can I confirm that you have received my order?

You will receive an email from us confirming that your order has been placed.
If you have placed an order and not yet received this notice, please check your email program’s spam folder.

If you have placed your order correctly, checked your spam folder and have still not received a confirmation email, you can always login to your account, where you will be able to check your order status and confirmation email.

How do I view the status of my order?

If you have made an account, you can track the status of your order by selecting Orders.

How do I change my shipping information?

You can change your shipping information on your account details page. Please be aware that you cannot change the address for a shipment once it has been shipped!

How long does it take for an order to be processed?

Orders are processed as soon as we receive your payment. Receipt of your payment may take longer depending on which payment method you have selected.

Credit card payments and direct payments are by far the quickest. If you have paid using one of these methods, you can  expect your order to be shipped the next working day.

Direct payments can be made with Ideal, Sofort or Bancontact depending on the availability of these services in your country.

bank transfer will take up to 5 working days to arrive. If you haven’t included your order number in the transfer details it will take slightly longer to process your payment.

To which countries can cannabis seeds be sent?

Cannabis seeds can be sent to most countries in the European Union. Many countries outside the E.U. do not allow cannabis seeds, but it is often possible to send other hemp products.

Click here to view the country based restrictions.

To which countries can CBD be sent?

CBD products can be sent to most countries in the EU and many countries outside the European Union.

Click here to view the country based restrictions.

What do orders look like when they are packaged?

Depending on the item(s) that you ordered, your order will be packaged in a discrete and sturdy carton box or a robust envelope, lined with plastic bubble wrap to protect the items within.

These packages do not have any logos, advertising or references on it.

How much does shipping cost?

The standard packaging and postage fee for orders inside Europe is € 12.50.

Packaging and postage fee for the Netherlands is € 4.95

 

What types of payment do you accept?

We accept the following payment types:

  • Credit card (Visa and MasterCard)
  • Direct payment (Sofort, Ideal and Bancontact)
  • Bank Transfer (IBAN)

We DO NOT accept payment with cheques, PayPal
or International money orders.

Banking Details
ING Netherlands
Funky Farmers
BIC: INGBNL2A
IBAN: NL75INGB0009694693

How will my purchase appear on my credit card or bank statement?

The name that will appear on your statement will be Hempshopper.

What are IBAN and BIC/SWIFT codes?

The International Bank Account Number (IBAN) is an international standard for bank transfers made between accounts in different nations. The IBAN was initially developed to facilitate payments within the European Union.

The IBAN consists of alphanumeric characters containing the country code and two check digits, characters that identify the particular bank and the individual account number. These latter characters are known as the BBAN (Basic Bank Account Number).

SWIFT aka BIC The Society for Worldwide Interbank Financial Telecommunication (SWIFT) operates a worldwide financial messaging network. Messages are securely and reliably exchanged between banks and other financial institutions. Internationally, SWIFT codes are more commonly used than IBAN codes. However, the IBAN codes can be used for transfers between most European banks.

Can’t find the Answer?
Check the status of your order
Contact us
+31 20 7737014
Our customer service is available from Monday to Friday 10:00 – 18:00

What are your bank details?

When you are paying by bank transfer, please make sure to use the IBAN or SWIFT/BIC code where appropriate, and include your order number (reference code).

Bank: ING Netherlands
Account name: Funky Farmers
Account no.: 9694693
BIC/SWIFT-code: INGBNL2A
IBAN-code: NL75INGB0009694693